Resume
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Education
Aug 2022 - May 2024
Aug 2017 - May 2021
Master of Science in Information:
Focus in User-Centered Agile Development (UCAD)
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This two-year program focused on product development through all stages including, discovery, consulting, research, UX design, and software development
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University of Michigan School of Information – Ann Arbor
Bachelor of Science:
Biopsychology, Cognition, & Neuroscience (BCN)
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This program allowed me to learn about perception and cognition in the human mind and how it connects to web applications
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Minors: Community Action and Social Change & Intergroup Relations (IGR)
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University of Michigan School of Literature, Science, & Arts – Ann Arbor
Consulting Experience
Jan 2024 - Dec 2024
Jan 2024 - June 2024
Jan 2023 - May 2023
GEKOT Robotics
— Market Research
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Led a team of 4 interns to conduct market research, developed a business plan, and create a go-to-market (GTM) strategy focused on e-scooter safety and sustainability, resulting in $9,000 of funding
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Presented synthesized user insights to stakeholders and made adjustments based on feedback
National Fibromyalgia Association
— Mobile App Development
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Led a cross-functional team of software engineers and UX designers to create a mobile app and website with the goal of connecting NFA users with external research studies
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Owned product, led sprint reviews, feedback loops, and tracked performance as our team researched, designed, coded, and delivered a minimum viable product (MVP) with login, cloud storage, and API integration features
Nexus Professional Education
— Website Redesign
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Conducted a user needs assessment and testing to learn about industry standards and user preferences leading to a redesign of the Nexus website menus, resulting in a 3% increase in sign-ups
Work Experience
Dec 2022 - Present
Apr 2022 - Sep 2022
Jun 2021 - Jun 2022
Oct 2017 - Aug 2021
University of Michigan Information Technology Services
Technology Consultant Manager
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Assisted in implementing and maintaining computing products and software released to campus, managed a Point of Sale (POS) & Identity and Access Management (IAM) system
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Created training materials and user-facing documentation to support product onboarding and adoption
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Trained and directed a team of 50 to successfully service and maintain software for 300 computers linked to profiles and cloud data and worked with customers through Amazon Connect
Grand Rapids Community College
Program Manager: Bridges to College (BTC)
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Directed and delegated tasks related to recruitment, scheduling, available courses, tutor organization, event planning, competitive analysis, and stakeholder management
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Prepped 80 students over two sessions through summer classes and professional development
Americorps & Michigan College Advising Corps College Adviser
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Supervised over 250 seniors in navigating the college process while tracking KPI metrics
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Tracked and modeled data based on FAFSA completion, GPA, SAT scores, race/ethnicity, college acceptances, and total financial aid and scholarships received by the class
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Results included a 94% FAFSA completion rate and a 6% overall increase in college attendance compared to data from the previous year.
University of Michigan Information Technology Services
Sites Rover Student Manager
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Operated as a roaming employee to help resolve miscellaneous technical issues across campus resulting in over 200 issues resolved monthly, serving over 44,000 students and staff members
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Trained, organized, maintained supplies, and coordinated a team of 30 members
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Responded to staff and student issues through the ServiceNow ticketing system to solve recurring issues which resulted in a 4% ticket decrease across our department
Skills
Product Management
• Agile & Scrum Methodologies
• Six Sigma
• Go-to-Market Strategy
• Jira
• ITSM
• Market Research
• User Needs Assessment
• Competitive Analysis
• Stakeholder Management
• Project Management
• KPI Tracking
• Usability Testing
• A/B Testing